Returns and Refunds

At Roses Only we pride ourselves on the quality of our products and services. It is important to remember that flowers are a perishable, natural product that will react to their immediate indoor environment and external weather conditions. With almost 50 years experience, Roses Only ensure only the freshest and highest quality flowers are hand selected and bought each day. Unfortunately once we dispatch our flowers a number of changes in condition may result in their longevity being reduced.

Care instructions must be followed thoroughly in order to increase the life span and enjoyment of your flowers. To assist in prolonging their life, we recommend cutting the stems on a sharp angle and changing the water in the vase every two days. Air conditioning, extreme heat or changes in climate may also have an adverse effect on the flowers.

On average, the flowers should last between 3 and 7 days. Should your flowers perish within three (3) days of the delivery date and we are satisfied that all care instructions provided have been followed, Roses Only will be happy to resend a new set of flowers. Roses Only reserves the right to request photos or images of the original flowers to assist us in determining what has occurred, and to improve our service to you. We request that any dissatisfaction with the freshness of the flowers be communicated to Roses Only Customer Service as soon as possible, so we can resolve your issue in a timely way.

Part of what makes the rose such a striking and favoured flower is its uniqueness. Roses come in all shapes and sizes. Similarly, some roses open fully and some remain closed, while some varieties of roses are quite fragrant, others are attractive for their pure beauty and elegance. It is important to note that the selection of roses can vary across the seasons of the year. This does not mean they are of a lesser quality, they are simply a different variation that should be admired for their natural characteristics and for the loving intentions with which they were sent.

Customers may cancel orders at any time prior to dispatch, however cancellation requests received less than 12 hours prior to the scheduled delivery date for deliveries may incur a cancellation fee of up to 50% of the total cost of your order to cover administrative and floral waste. Customers may opt for a the gift voucher to the full value of the order if they wish to avoid cancellation fees. Please contact our Customer Service on 1300 767 376 (int: +61 2 8415 9206) to discuss your options.

As each flower is unique, so too, are your special requirements and concerns surrounding your order. For that reason, we ask that you please call our Customer Service Department on 1300 767 376 to discuss any queries or concerns you may have in relation to your flowers sent or received. A number of resolutions may be available to you and are subject to your particular situation.

Note: All refunds for orders placed online or over the telephone are credited back to the original credit card on which the order was purchased or to the paypal account, if that form of payment is selected.